spacer element
Products

Thursday, 1 May 2008

Identity's Role in Cloud Computing

Chris Ceppi of Ping forwarded me a recent CNBC interview with Eric Schmidt of Google. If you wish to read the entire interview, it's here. When asked about corporate customers of Google's cloud services, like email etc., Eric described the need for "...greater security, for all the obvious reasons. And they also need better integration with all of the other services that their companies have."

Sounds like a great time to be in the business of identity federation, as I firmly believe the users identity, the portability of that identity, and the portability of user-context to be at the heart of securing a distributed world.

del.icio.us digg Yahoo! MyWeb Posted by adurand at 11:36 AM in IdM | Responses (0) | Permalink




Customer Service. Get it while it's hot!

We've been working with a large bank who purchased one of our smallest PingFederate offerings (a single connection). We like these customers, because we have the opportunity to prove ourselves -- and we do have something to prove! Until recently, this customer considered success with Internet SSO to be a 9 month ordeal -- for a single connection no less!

We had a call with them the other day to better understand their strategic vision around federated SSO. They stated they want to expand their use of PingFederate from a “point solution” to an enterprise solution and have 2008 budget to do so (we love to hear that!).

Anyways, when asked if there was anything lacking in our current support of their efforts, they responded, “Absolutely nothing. Your service and support (kudo's Ryan and Paul) is amazing. We don’t know how you guys do it, but keep doing what you’re doing.”

They weren't used to such hands-on and proactive support -- and it's left them baffled. We continue to invest in our support and services team for just this reason. Support isn't the back of the train, any more than quality. It's often times the front of the train.

del.icio.us digg Yahoo! MyWeb Posted by adurand at 11:20 AM in IdM | Responses (0) | Permalink




Syndication

Most Viewed: