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Wednesday, 6 August 2008

Time's fun when you're having flies

It's been 6 years since Ping Identity was started with my old friends, Bryan Field-Elliot, Eric Norlin (now Defrag) and an investment from Phil Becker. I just discovered this photo tonight. I didn't even remember it existed. Gosh I look young here. The photo is of the first $100k that started Ping Identity. A lot of water, coffee, sweat, tears and good times have since passed under this bridge.

First Ping Money

del.icio.us digg Yahoo! MyWeb Posted by adurand at 9:48 PM in IdM | Responses (1) | Permalink




Mr. X Kudo's for Ping Support

I've received a number of unsolicited customer kudo's recently. In my experience, people are quick to call out the mistakes, but rarely if ever go out of their way to tell you your doing something right. Which makes the below email that much more special. I've changed the gentleman's name and company to avoid needing corporate approval to reproduce the email.

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My name is and I am part of the Global IT Security team at . I wanted to write and let you know about the outstanding service provided to us recently by Mark in your support group.

We are currently working on a project to enable SSO between and a partner that is hosting a web application for us. Some technical issues were encountered in trying to get the authentication via SAML to work correctly, and we were up against a deadline to start UAT testing for the implementation. Dealing the technical staff from the web application provider was very difficult. They seemed to be over their heads in trying to make things work and were withdrawing into a very defensive posture as the troubleshooting progressed and signs were pointing to an issue on their end. It was a difficult situation.

However, I wanted to let you know what a great job Mark did for us. He was very helpful in providing troubleshooting assistance while we were trying to determine what the issues were. He was a wealth of knowledge for us, not only in dealing with the PingFederate product and our implementation, but also regarding SAML in general. Even as it was clear that the problem was on the web application provider's end, Mark still made himself available to us for whatever we needed. It was frustrating for all of us (including Mark), but he did a great job supporting us.

Many vendors would have walked away from the issue once it was clear that the problem lay elsewhere. Mark did not. He knew that we needed help, and he did all that he could to help us lead the application vendor where they needed to go to get things working. He went above and beyond for , and I greatly appreciate his efforts. I just wanted to make sure that you were aware of the outstanding service that he has provided to us.

Regards, 

Mr X., CISSP, CISA
Associate Director, Global IT Security

del.icio.us digg Yahoo! MyWeb Posted by adurand at 11:07 AM in IdM | Responses (0) | Permalink




Ping's Shiny New Digs - Waltham Boston

Ping has new offices in Boston. Our shiny new digs are now at 1000 Winter Street.

Ping Waltham Offices

A change, especially up, is always nice, but I miss the days when Ping fit neatly into a single 10x10 office across the kitchen from my old Jabber offices 6 years ago.

Ping First Office

del.icio.us digg Yahoo! MyWeb Posted by adurand at 10:59 AM in IdM | Responses (0) | Permalink




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